We are committed to safeguarding the privacy of our website visitors and practice patients. This practice complies with the Data Protection Act 1998 and General Data Protection Regulations (GDPR) 2018 and this policy describes our procedures for ensuring that personal information about patients is processed fairly and lawfully. In this policy, “we”, “us” and “our” refers to Best Health Clinics.

 

The Best Health Clinics is registered with The Information Commissioners Office as a Data Controller

 

You can visit the Website without disclosing any information about yourself. We do not collect personal identifying information when you access the Website homepage and browse the Website without disclosing your personal data (except Cookies; see section 2 below under “Cookies”).

​

1. What information do we collect?

We collect data about patients who use our services that is relevant to their healthcare and that allows Best Health Clinics to deliver its services to our patients. We process personal information about our patients, customers, suppliers and employees.

 

The types of data we may collect are listed below and we will only use that data in ways relevant to carrying out our legitimate purposes and functions and in a way that is not detrimental to the interests of our patients or employees. Best Health Clinics will take particular care in the collection and storage of any personal sensitive data. Everyone working within Best Health Clinics has a legal duty to keep information about you confidential. Similarly, anyone who receives information from us has a legal duty to keep it confidential.

 

Collection of data:

The dental/medical professionals caring for you keep records about your health and any treatment and care you receive from our practices. These records help to ensure that you receive the best possible care. They may be written down in paper records or held on computer. These records may include:

•Basic details and contact information about you such as name, address, date of birth, next of kin, NHS numbers etc.

•Contact we have had with you such as appointments or phone calls.

•Notes and reports about your health, treatment and care.

•Results of x-rays, Study models blood tests, investigations and Clinical photographs

* Records of consent to treatment

* Correspondence with other health care professionals relating to you, for example in the hospital or community services.

•Relevant information from people who care for you and know you well such as health professionals and relatives.

•Financial information for payment of any treatments

 

It is essential that your details are accurate and up to date. Always check that your personal details are correct when you visit us and please inform us of any changes as soon as possible.

 

How your personal information is used:

Your records are used to direct, manage and deliver the care you receive to ensure that:

•The dental/medical professionals involved in your care have accurate and up to date information to assess your oral health and decide on the most appropriate care for you.

•Healthcare professionals have the information they need to be able to assess and improve the quality and type of care you receive.

•Your concerns can be properly investigated if a complaint is raised.

•Appropriate information is available if you see another dental/medical professional, or are referred to a specialist.

•From time-to-time we may use your contact information to send you details of products, services and newsletters offered in our practices that directly relate to your healthcare.

 

The following processors are used to allow the above use of your information:

* BHA software

* Worldpay (for the purpose of processing payments)

* Dental and medical laboratories (Steven Butler, The Doctors Laboratory, Enlighten, PDS, Tusk, Ultralight. Brentwood Dentures Direct, Invisalign)

* Mailchimp (for the purpose of our marketing communications); please note you may view their privacy policy on marketing communications on their website.

 

 

We may collect technical data about the type of Internet browser and computer operating system that you use. This information does not identify you as an individual and is used only for tracking of site use. Data collected is stored within Google Analytics and is held for 14 months before deleted.

 

Best Health Clinics may disclose your personal information to third parties in the following cases:

•In the event that we sell or buy any business or assets, in which case we may disclose your personal data to the prospective seller or buyer of such business or assets.

•If Best Health Clinics or substantially all of its assets are acquired by a third party, in which case personal data held by it about its customers will be one of the transferred assets.

•If we are under a duty to disclose or share your personal data in order to comply with any legal obligation, or in order to enforce or apply our terms of use, and other agreements; or to protect the rights, property, or safety of Best Health Clinics , our customers, or others. This includes exchanging information with other companies and organisations for the purposes of finance agreements with patients, fraud prevention and credit risk reduction.

 

Our site may, from time to time, contain links to and from the websites of our partner networks, advertisers and affiliates. If you follow a link to any of these websites, please note that these websites have their own privacy policies and that we do not accept any responsibility or liability for these policies. Please check these policies before you submit any personal data to these websites.

 

Retaining information

We will retain your dental records while you are a practice patient and after you cease to be a patient, for at least eleven years or, for children, until age of 25, whichever is the longer.

 

Changes to our privacy policy:

Any changes we may make to our privacy policy in the future will be posted on this page and, where appropriate, notified to you by e-mail.

 

We use cookies to improve our users experience. By closing this message you agree to our use of cookies, unless you decide to disable them.

​

2. Cookies

When you visit this site we may send “cookies” to your computer primarily to enhance your on-line experience. “Cookies” are files which can identify you as a unique viewer and store your personal preferences as well as technical information. On their own, cookies do not contain or reveal any personal information. However, if you choose to furnish the site with personal information, this information may be linked to the data stored in the cookies.

​

We may also collect certain anonymous technical information when you visit our website such as the type of browser you are using, the type of operating system you are using, browsing time and website navigation paths, referral source and the domain name of your Internet service provider. Data collected is stored within Google Analytics and is held for 14 months before deleted.

 

We use cookies and technical information to personalise your visit to our site (e.g., to show you the most relevant content first based on your previous browsing history across the Best Health Clinics website) as well as track customer trends and patterns. This helps us improve the design and content of our Website for visitors and assists us in our communications and marketing initiatives. Although most browsers are initially set up to accept cookies, you can set most browsers at any time to refuse all cookies or indicate when a cookie is being sent. However, please note that some parts of this Website may not function properly if you refuse cookies. For more information on cookies and how to disable them you can consult the information provided by the Interactive Advertising Bureau UK at www.allaboutcookies.org.

​

3. Using your personal data

Personal data submitted on this website will be used for the purposes specified in this privacy policy or in relevant parts of the website.

 

We may use your personal information to:

 

(a) enable your use of the services available on the website;

(b) send you general/newsletter communications;

(c) send you email notifications regarding upcoming appointments and other relevant information;

(d) provide third parties with statistical information about our users – but this information will not be used to identify any individual user;

(e) deal with enquiries and complaints made by or about you relating to the website; and

 

We will not without your express consent provide your personal information to any third parties for the purpose of direct marketing.

​

4. Disclosures

We may disclose information about you to any of our employees, officers, agents, suppliers or subcontractors insofar as reasonably necessary for the purposes as set out in this privacy policy.

 

In addition, we may disclose information about you:

 

(a) to the extent that we are required to do so by law;

(b) in connection with any legal proceedings or prospective legal proceedings;

(c) in order to establish, exercise or defend our legal rights (including providing information to others for the purposes of fraud prevention and reducing credit risk);

 

Except as provided in this privacy policy, we will not provide your information to third parties.

​

5. Security of your personal data

​

We will take reasonable technical and organisational precautions to prevent the loss, misuse or alteration of your personal information.

 

We will store all the personal information you provide on our secure (password- and firewall- protected) servers. All electronic transactions you make to or receive from us will be encrypted [using SSL technology]. All personal data of patient is backed up via encrypted cloud storage. Personal data that we process for any purpose or purposes shall not be kept for longer than is necessary for that purpose or those purposes.

 

Of course, data transmission over the internet is inherently insecure, and we cannot guarantee the security of data sent over the internet.

​

6. Policy amendments

We may update this privacy policy from time-to-time by posting a new version on our website. You should check this page occasionally to ensure you are happy with any changes.

 

We may also notify you of changes to our privacy policy by email.

​

7. Your rights

The Act gives you the right to access information held about you as well of to be informed of any use of your data, rectification, and erasure and processing. Your right of access can be exercised in accordance with the Act. All reasonable requests will be supplied within one month of the request.

 

You have the right to ask us not to process your personal data for marketing purposes. We will usually inform you (before collecting your data) if we intend to use your data for such purposes or if we intend to disclose your information to any third party for such purposes. You can exercise your right to prevent such processing by checking certain boxes on the forms we use to collect your data or unsubscribing via our email communications to withdraw your consent at any given time.

You have the right to have any inaccurate personal data about you rectified and, taking into account the purposes of the processing, to have any incomplete personal data about you completed.

In some circumstances you have the right to the erasure of your personal data without undue delay. Those circumstances include: the personal data are no longer necessary in relation to the purposes for which they were collected or otherwise processed; you withdraw consent to consent-based processing; you object to the processing under certain rules of applicable data protection law; the processing is for direct marketing purposes; and the personal data have been unlawfully processed. However, there are exclusions of the right to erasure. The general exclusions include where processing is necessary: for exercising the right of freedom of expression and information; clinical records for compliance with a legal obligation; or for the establishment, exercise or defence of legal claims.

 

You may exercise any of your rights in relation to your personal data by written notice to us or via email on info@bhclinics.com or alternatively by post at Best Health Clinics, 58 Billet Lane, Hornchurch, Essex, RM11 1XA

​

8. Third party websites

The website may contain links to other websites. We are not responsible for the privacy policies or practices of third party websites. It is recommended to check with the third party provider on their privacy policy notice on how they collect, process and store data.

​

9. Updating information

​

Please let us know either via telephone, email or at the practice if the personal information which we hold about you needs to be corrected or updated. You may request access to information stored on yourself only or your child (if you are their legal guardian and they are considered to be a minor) by contacting us directly at the practice – please also see section 7 ‘Your rights’.

​

10. Contact & Our Details

This website is owned and operated by RMS Property Management. Our registered office is Queens Court, 9-17 Eastern Road, Romford, RM1 3NH and our principal place of business is at 58 Billet Lane, Hornchurch, Essex, RM11 1XA.

If you have any questions about this privacy policy or our treatment of your personal data, please write to us by email to info@bhclinics.com or by post at the stated address above.